Your trust is very important to us at LittleStreams. This is why we follow strict rules with regards to how we handle your data, we respect your privacy and use safe payment processes.
We make well thought out and designed worksheets and games for you to purchase and download. We don't build a profile based on your web browsing habits to sell to advertisers. We don't pass on your information to third parties. Our website and services are designed to make your experience buying from us and using our resources as good as possible.
Please read this privacy policy carefully as it contains important details about what personal data LittleStreams Ltd. (also referred to as "we," "us" or "our") collects and processes when you use our services, including the choices we offer you to access, maintain and control it.
1. Your LittleStreams Account and Service Data
1.1. When you register for and use our services, download our free resources or sign up to our competitions or flash giveaways, we will collect and process your personal data, supplied by you, in order to be able to provide our services, competitions, giveaways, prizes and gifts to you.
The data we collect include:
Email Address - To manage registration, provide customer service, administrative compliance (such as issuing receipts), to contact you about product updates, prizes, gifts and giveaways, and for security.
Password - For security if you wish to sign up for easy purchase in the future.
First and Last Name - To provide a delivery service for some goods, record keeping, fraud prevention and security.
Full Address - To provide delivery service for some goods and prizes, record keeping, fraud prevention and security.
Phone Number (optional) - Customer Service, security.
Company/School Name - Service personalisation and improvement, customer service, security
Publishing Data (ie your comments and reviews) - To enable the publication of reviews and comments on our website.
Transactional Data (ie your payments) Process information of your transaction and supply goods, administration and business reporting.
1.2. The lawful legitimate interest basis of processing your personal data we are pursuing are as follows: -
- To provide you any products or services you have requested.
- To send you information about our products, competitions, events and services, special offers and similar information.
- To analyse and measure the effectiveness of our services to understand how they are being used so we can improve them and engage and retain users.
- To find and solve problems in our services.
- To conduct surveys and market research about our customers, their interests, the effectiveness of our marketing campaigns, and customer satisfaction (we will only do this with your permission).
- To investigate and respond to any comments or complaints that you may send us.
- In connection with compliance, legal claims, regulatory and investigative purposes as necessary (including disclosure of information in connection with legal process or litigation).
1.3. If you fail to provide such data, we may not be able to fulfil services to you.
1.4. When you use our services, we may process usage data and use this data to provide rewards and incentives either randomly or as part of a programme such as a rewards scheme. Ultimately, this data is processed with the purpose of delivering a secure and accurate services which is reliable, and to improve and optimise your experience in using our services. We promise to never sell this data to third parties. Our legal basis for this processing is that of legitimate interest. Examples include: IP address; browser type and version; operating system used; website speed, website navigation paths and actions; and patterns of service use.
2. Sharing Your Personal Data
2.1. We will disclose your personal data to our employees to enable them to process your data such as delivering goods and prizes.
2.2. Your personal data may also be disclosed to our agents, sub-contractors, data processors and suppliers (3rd parties) to enable them to process your personal data on our behalf such as delivering goods and prizes.
2.3. When we supply any of your personal data to our agents, sub-contractors, data processors and suppliers (3rd parties), we will protect your personal data by ensuring reasonable contractual arrangements are in place that state compliance with this Privacy Policy.
3. Marketing and Product Preferences
3.1. We may use account, service and usage data to provide you with information about our products and services. Our purpose is to provide you with a service to help meet your needs. You are free to withdraw your consent at any time. However the consequences might be that we cannot offer you certain things, such as offers and promotions.
3.2. You may change your preferences or opt-out at any time by contacting us at contact@littlestreams.co.uk with the subject line 'unsubscribe'.
3.3. If you have signed up for a competition or free gift without being a service subscriber, you may opt-out at any time by contacting us at contact@littlestreams.co.uk with the subject line 'unsubscribe'.
4. Our Use Of Cookies and Stored Device Data
4.1. Secure websites use cookies to validate a user's identity as they browse.
4.2. LittleStreams uses cookies to:
- Help you find the most reverent content quickly and accurately.
- Maintain website security, prevent website abuse and prevent cyber-attacks.
- Compile internal business data regarding website traffic and activity - for example to help us view our most popular pages and products, and observe traffic popularity by time of day.
4.3. If at any point you wish to withdraw content for the use of cookies, you can clear these from your browser by clearing your website history and configure your browser to block cookies. Some of our website may not function correctly if you disable cookies.
4.4. While we are dedicated to securing our Website and Services, you are responsible for securing and maintaining the privacy of your passwords. We recommend that you do not share your password with anyone, and that you do not enable the 'remember my password' function on shared devices.
4.5. We maintain administrative, technical, and physical security measures designed to provide reasonable protection for Personal Data against unauthorized access, disclosure, alteration, loss, and misuse. These security measures include access controls, encryption, and firewalls. We are certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and our platform is audited annually by an independent third-party qualified security assessor. Unfortunately, no method of Internet use, data transmission, or electronic storage is completely secure, so we cannot guarantee the absolute security of Personal Data.
5. Overseas Transfers and Data Retention
5.1. Privacy Shield. We provide services around the world. To provide our Services, it may be necessary to transmit Personal Data outside of the country, state, or province where the data was received. As a participant in the EU-U.S. Privacy Shield Framework, we are subject to the regulatory and enforcement powers of the U.S. Federal Trade Commission and the European Economic Area (EEA).
5.2. Personal data is retained for as long as we require it for legal or business purposes within a reasonable time limit, with compliance to applicable laws, contractual obligations and the expectations and requirements of our customers. When we no longer need personal data, we securely delete or destroy it.
6. Accessing Your Personal Data
6.1. You have the right to see the personal information we hold about you and to ask us to: (a) make any changes to ensure that any personal information we hold about you is accurate and up to date; (b) erase or stop processing any personal information we hold about you where there is no longer a legal ground for us to hold it. If you wish to do this, please contact us at contact@littlestreams.co.uk with the subject heading 'Data' or using the contact form on the contact us page.
7. Changes to the Data Policy
7.1. LittleStreams may amend this Privacy Policy at any time. We will provide notice of any changes on our website. By continuing to use our services and/or our website, you agree to the updated Privacy Policy. If you do not agree to any changes that we make, you should not use or access (or continue to use or access) our services and/or our websites.
7.2. If LittleStreams Ltd. is sold or integrated with another business your personal data may be disclosed to any prospective purchasers, and will be passed on to the new owners of the business.
8. Queries and Complaints
8.1. Should you have any queries or complaints in relation to how we use your information, please contact us via our contact form on our website or by emailing contact@littlestreams.co.uk. Should you wish to take any complaints or queries further, you have the right to contact the Information Commissioner's Office regarding such issues. Further information about how to make a complaint can be obtained at www.ico.org.uk or by telephoning 0303 123 1113.